Delivery

Why we quote delivery rather than publish a price

Equipment in this catalogue ranges from a boxed part weighing a couple of kilos to a containerised power module on a low-loader. The cost of moving them is not comparable, and a flat rate would be wrong in both directions — overcharging on small items and undercharging on anything that needs a crane.

So delivery is priced against the actual machine, the destination and the access, and stated in your quotation. You see the figure before you order, not after.

What affects the cost

• Weight and dimensions. The point at which an item stops going on a pallet network and needs dedicated haulage is the single biggest step in cost.
• Offloading. Whether you have a forklift or telehandler on site, or we need a vehicle with a tail lift or crane.
• Access. Narrow lanes, weight limits, low bridges and restricted yards all change the vehicle required.
• Destination. Mainland UK, versus Highlands, islands, Northern Ireland or export.

Tell us the postcode and what you can offload with when you enquire, and the quotation will be accurate first time.

Shipping outside the UK

We export worldwide. Freight is quoted per order against the machine, the destination port or address, and the service you need — sea freight, air freight or road where the destination is in Europe.

Duties, import taxes and customs clearance in the destination country are the buyer’s responsibility unless your quotation says otherwise in writing. These are charged by the importing country, not by us, and we cannot estimate them reliably — they depend on the commodity code, the declared value and the trade agreement in force. Check with your own customs broker before ordering.

Your quotation will state the delivery terms being used, so it is clear where our responsibility ends and yours begins. Tell us the destination and whether you need the goods delivered to a port or to a final address, and we will quote accordingly.

Some equipment is specified for voltages and frequencies used outside the UK, which may suit an export destination better than it suits a UK one. Tell us the supply at the far end and we will confirm what fits.

Before it arrives

Make sure someone will be there to receive and offload it, and that the delivery vehicle can reach the point you want it left. A failed delivery because a lorry could not turn into a yard costs a re-delivery charge, and it is the most common avoidable problem on heavy goods.

On arrival

Check the equipment before you sign for it. If anything is visibly damaged, note it on the delivery paperwork and tell us the same day — a signed clean receipt makes a damage claim considerably harder for everyone.

If something arrives damaged, incorrect or not working, contact us at info@machinerygroupltd.co.uk and we will put it right.